Terms and conditions

General Validity

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Acknowledgement of order

When you have completed your order you will be sent an email confirming this. If your order had been unsuccessful you will be made aware of the reason and why.

Stock Availability

Occasionally, some items may be temporarily out of stock due to unprecedented demand. This may cause a slight delay on delivery dispatch times and in the case of products permanently out of stock, we will endeavour to offer alternative items subject to customer approval.

Lost or Damaged Packages

On rare occasions we may experience losses whilst in transit. If you have not received your order please contact Labour Party Sales on 0345 092 22 99 (press option 2 'Campaign Shop'). If your package arrives damaged, then please contact Labour Party Sales immediately, so that we can arrange a replacement of these goods. We may ask for the items to be returned to us. Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from the Labour Party

Our Order Cancellation Policy

Unfortunately once an order has been submitted, we are unable to process a cancellation. However, should you no longer require your order once it has been submitted, please refer to our Returns Policy.

Please note: Card transactions will be processed prior to despatch of order.

RETURNS POLICY

If you are not completely satisfied with your purchase, you may return it to us in its original condition and unused for a complete and immediate refund. Items must be returned to us within 21 working days of receipt, with the original receipt/delivery note enclosed.

We cannot accept any returns from clothing orders unless faulty.


Our refund guarantee is in addition to your statutory rights and does not affect them in any way. Unfortunately, we cannot refund postage costs where an item is not damaged or faulty.

Return goods are to be sent to:  

Sales, The Labour Party, Labour Central, Kings Manor, Newcastle upon Tyne NE1 6PA

We would advise that you return goods by recorded delivery as the Labour Party, nor its associated suppliers, cannot accept any responsibility for goods lost in the post.

Please note that you will be responsible for the cost of returning the goods to us unless we deliver the item to you in error or the item is faulty, or arrives damaged. Once items have been returned a refund will be issued immediately. Please allow up to 30 days for this refund to appear on your credit/debit card, or for a cheque to be issued.

PAYMENTS

Credit & Debit card payments

You can pay online by using any of the following credit or debit cards. We accept: Visa, MasterCard, Switch, Solo, Delta, Electron, Maestro.

Payment by Cheque or Postal Order

The Labour Party accepts payment by cheque or postal order. 

Cheques need to be made payable to ‘The Labour Party’. We allow 5 working days for cheques to clear prior to dispatching orders. Payment must include the cost of postage and packaging which can be calculated by placing an item in your shopping basket and selecting your chosen delivery option.

Safe Shopping - secure guarantee

The Labour Party places great importance on maintaining the security of the information that you provide and for this reason we use Secpay – an advanced internet security system to safeguard your credit/debit card data. This data is encrypted and converted into code before it is transmitted across the Internet. Therefore in the extremely unlikely event that the data should be intercepted, it would be encrypted and difficult to decipher. Please note: Credit/Debit card details are not held with the Labour Party, only the customers’ name and contact details. Please be assured that we will never sell your personal details to a third party. If you would like to have your details removed from our database please send us written confirmation.

Other payment methods

Whilst we have taken every possible step to ensure that our website is as secure as possible, we understand that some first time users may still be wary about online security. You can place your order with Labour Party Sales by calling 0345 092 22 99.

POSTAGE COSTS

Please see our delivery section for postage and packaging prices and delivery restrictions. https://shop.labour.org.uk/delivery/

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

JURISDICTION

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the jurisdiction of the courts of England and Wales.

OUR PRIVACY POLICY

The Labour Party takes the privacy of any personal information you give us very seriously, and is committed to protecting your privacy. We will only store, use and disclose the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and contact you in case of queries and secondly, to provide you with the best possible service. If you would prefer not to receive emails/mailings then please contact the Labour Party direct. The information we will collect about you is: your name, address, phone number, and email address. We do not hold your credit/debit card information on our web-server and any personal information we do hold will be held securely in accordance with our internal security policy and the law. Also, provided that you inform us of any changes, the information we hold will be accurate and up to date. We will never collect sensitive information about you without your explicit consent. We use secure server technologies to ensure that any personal and transactional information is protected to the highest standards.