Returns & refunds

If you are not completely satisfied with your purchase, you may return it to us in its original condition and unused for a complete and immediate refund. Items must be returned to us within 21 working days of receipt, with the original receipt/delivery note enclosed. We cannot accept any returns from clothing orders unless faulty. Our refund guarantee is in addition to your statutory rights and does not affect them in any way. Unfortunately, we cannot refund postage costs where an item is not damaged or faulty.

Return goods are to be sent to:

Sales

The Labour Shop

Labour Central

Kings Manor

Newcastle-upon-Tyne

NE1 6PA

We advise that you return goods by recorded delivery as the Labour Party, nor its associated suppliers, cannot accept any responsibility for goods lost in the post. Please note that you will be responsible for the cost of returning the goods to us unless we deliver the item to you in error, the item is faulty, or the item arrives damaged. Once items have been returned, a refund will be issued immediately. Please allow up to 30 days for this refund to appear on your credit/debit card or for a cheque to be issued.

Lost or Damaged Packages

On rare occasions, we may experience losses whilst in transit. If you have not received your order, please contact the Labour Shop Sales team on 0345 260 2790 If your package arrives damaged, then please contact Labour Shop Sales team immediately, so that we can arrange a replacement of these goods. We may ask for the items to be returned to us. Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus you will be unable to claim any loss from the Labour Party.

Order Cancellation Policy

Unfortunately, once an order has been submitted, we are unable to process a cancellation. However, should you no longer require your order once it has been submitted, please refer to our Returns Policy above. Please note: Card transactions will be processed prior to dispatch of order.